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FAQ

Where is the store based?

Dubai, UAE.

Do you accept orders placed outside of UAE?

We sure do! If your purchase is being shipped outside the UAE, you the customer are responsible for all the shipping costs.

How long will it take to receive my order?

Order will be processed in 2 days. Delivery can take up to 3 - 5 working days within UAE and 5 - 10 working days outside the UAE. You will be provided with tracking number to track the status of your order.

Can I cancel or amend my order once it has been placed?

Please contact us at info@noranerjis.com within 24 hours of order placement to cancel or amend your order.

How do I pay for my order? Is it secure?

The checkout process is powered by Tap, one of the most trusted online payment solutions on the web. We accept Visa, MasterCard and American Express. Sensitive information related to your cards and payments are very well protected by offering the best payment getaway security.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly through the Contact page or you can email us at info@noranerjis.com.